Managed IT

Managed IT Services

IT that just works — without you thinking about it

Help desk, 24/7 monitoring, patching, documentation, and IT strategy. We become your IT department, so you can focus on running your business.

Get a Free Assessment What’s included
What’s included

Everything an IT department does — without the overhead

A flat monthly fee covers the day-to-day, the watching, the planning, and the documentation. No surprise hourly bills for “fixing the printer again.”

24/7 monitoring

Servers, workstations, and network gear watched around the clock. We’re alerted before you are.

Help desk & ticketing

Email or open a ticket, get a real person on it. Issues tracked start to finish in Autotask.

Patch management

Windows, macOS, and third-party app updates pushed and verified. No more “please update later” prompts.

Documentation

Every device, every credential, every quirk — documented in IT Glue. If we get hit by a bus, your IT doesn’t go with us.

Asset management

Know what hardware you have, where it lives, when its warranty expires. Plan replacements before things break.

Vendor coordination

We coordinate directly with the partner vendors we work with (Microsoft, Kaseya, Dell, Lenovo) so you’re not chasing tickets through three companies.

Onboarding & offboarding

New hire? Their accounts, equipment, and access ready before day one. Someone leaves? Access cut off the moment HR says go.

How we work

Onboarding without the chaos

A predictable three-phase rollout. No “rip and replace.” We map what you have, stabilize the messy bits, then run the long game.

1

Discovery

We audit your environment — devices, accounts, network, vendors, gaps, and risks. You get a written report with our findings and recommendations.

2

Onboarding

We deploy our RMM and security agents, document everything in IT Glue, fix the most critical gaps, and get your team plugged into our ticketing system.

3

Ongoing

24/7 monitoring, regular patching, scheduled vCIO check-ins, and rapid response when something needs attention. We become your IT team, on a flat monthly fee.

FAQ

Questions we hear a lot

Anything not covered here? Email us and we’ll answer.

How does pricing work?
Flat monthly fee, scaled to your headcount and device count. No surprise hourly bills for the everyday stuff. Email us with a quick description of your environment and we’ll get a custom quote back to you.
Do you support our existing line-of-business apps?
Yes. We work with whatever you have — accounting software, industry-specific platforms, legacy on-prem systems. For third-party apps where we don’t have admin access (like cloud-hosted vendor platforms), we work alongside your existing vendor support rather than replacing it — but we’ll handle anything we can admin directly.
What’s your response time for support?
Tickets get triaged the same business day they come in. Real urgency (server down, suspected breach) jumps the queue.
Can you handle our remote sites or Northern locations?
Yes — it’s our specialty. We’ve been supporting clients across NWT, BC, and Alberta for over 20 years, including remote camps, retail locations, and Northern offices where bandwidth and onsite access need real planning, not a one-size-fits-all approach.
Do we have to switch all our hardware to your preferred vendors?
No. We work with what you have. When it’s time to replace equipment, we’ll recommend options that fit your needs and budget — typically Dell, Lenovo, and other vendors we’re certified to sell and service — but you’re never locked in.

Let’s see if we’re a fit.

Email us a quick description of your business and current IT setup — we’ll get back to you with a free assessment and a custom quote. No pressure, no obligation.

Email us about Managed IT