ArcTech Computers ULC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit arctechcomputers.ca, how we use it, and the choices you have. It applies to the public-facing website only — services we deliver to clients under managed services arrangements are governed separately.

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Who we are

ArcTech Computers ULC (operating as “ArcTech Computers”) is a managed IT and cybersecurity services provider based in Hay River, Northwest Territories, Canada. The data controller responsible for personal information collected through this website is ArcTech Computers ULC.

2. What information we collect

2.1 Information you give us directly

When you contact us — through our contact form, by email, or by phone — we collect the information you choose to provide. Typically this includes:

• Your name
• Your email address
• Your phone number (if you choose to share it)
• Your company name and role (if you choose to share them)
• The content of your message

2.2 Information collected automatically

Like most websites, our hosting servers automatically log certain technical information when you visit the site:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Date and time of access

This information is used for security monitoring (detecting attacks and abuse), performance analysis, and to help us understand how visitors use the site.

2.3 Cookies

We use functional cookies necessary for the website to work properly (for example, remembering your preferences during a session). We do not currently use advertising or cross-site tracking cookies. You can disable cookies in your browser settings if you prefer; some site features may not work fully without them.

3. How we use your information

We use the information you provide to:

• Respond to your inquiries and provide the information you’ve requested
• Send follow-up communications related to your inquiry
• Improve our services and the website itself
• Detect and prevent fraud or abuse of the site
• Comply with our legal obligations

We do not sell your personal information. We do not share it for marketing purposes with third parties.

4. Who has access to your information

Within ArcTech Computers, access to the information you provide is limited to employees and contractors who need it to respond to you or operate the website. We may also share information with:

• Service providers who help us operate the website (web hosting, email delivery, form processing, analytics). These providers process information on our behalf under contract and are not permitted to use it for their own purposes.
• Legal and regulatory authorities if required by law, court order, or to protect rights, property, or safety.

5. How long we keep your information

We retain inquiry information only as long as needed to respond to you and to keep a reasonable record of the conversation — typically no longer than required for business or legal purposes. Server logs are retained for a limited period for security and operational purposes.

6. How we protect your information

We use industry-standard administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These include encryption in transit (HTTPS), access controls, monitoring, and regular security review of our systems.

No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

7. Your rights

Under PIPEDA and applicable Canadian privacy law, you have the right to:

• Know what personal information we have about you
• Access that information and request corrections if it is inaccurate
• Withdraw consent for our use of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email us at support@arctechcomputers.ca.

8. Children’s privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

9. International transfers

Our website is hosted in Canada. Some of our service providers may process information in other jurisdictions (for example, email delivery services). Where information is transferred outside Canada, we take reasonable steps to ensure it remains protected to a comparable standard.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top reflects when the policy was most recently revised. We encourage you to review this page periodically.

11. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

• Email: support@arctechcomputers.ca
• Mail: ArcTech Computers, 224 Miron Drive, Hay River, NT, X0E 0R2, Canada
• Phone: (888) 818-1222

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.